Privacy Policy

1. Introduction

The Retro Routes Experience Dublin ("The Retro Routes Experience", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request or book a Retro Routes Experience, or interact with us through third-party booking platforms and social media. We process personal data in accordance with applicable Irish and European data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Who We Are

The Retro Routes Experience Dublin, Dublin, Ireland.
Email: retroroutestours@gmail.com
Telephone: +353 83 063 1121
Website: retroroutesdublin.com

The Retro Routes Experience is responsible for personal information that we collect and process directly in connection with our services.

3. Information We Collect

Depending on how you interact with us, we may collect: your name; email address; telephone or mobile number; booking information; requested tour date and time; number of guests; meeting and tour information; information you provide when contacting us; payment or transaction information where applicable; and information required to manage enquiries, bookings, cancellations or complaints. Where you book through a third-party platform, we may receive information from that platform that is necessary to provide your experience.

4. How We Use Your Information

We may use your personal information to: respond to enquiries; process booking requests; check availability; confirm and manage bookings; communicate important information about your experience; process or facilitate payments and refunds; send booking confirmations and reminders; manage cancellations and changes; provide customer support; maintain business and financial records; comply with legal and regulatory obligations; and protect the security and legitimate interests of our business and customers.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because: it is necessary to take steps at your request before entering into a contract; it is necessary to perform a contract with you; we have a legal obligation to process the information; we have a legitimate interest in operating and protecting our business; or you have provided consent where consent is required. Where we rely on consent, you may withdraw that consent at any time.

6. Payment Information

Where payment is processed through a third-party booking or payment provider, the provider may process your payment information directly. We do not intentionally store complete payment-card details ourselves. Third-party payment providers may have their own privacy policies and terms.

7. Third-Party Booking Platforms

The Retro Routes Experience may be available through third-party platforms including GetYourGuide, Viator/Tripadvisor and other booking or distribution platforms. Where you use a third-party platform, that platform may independently process your personal information in accordance with its own privacy policy. We may receive information from the platform that is necessary to provide your booking and communicate with you about the experience.

8. Sharing Personal Information

We do not sell or rent customer personal information. We may share relevant information with service providers where reasonably necessary to operate the business, including booking system providers, payment providers, online travel and booking platforms, email and communication providers, professional advisers, and government, regulatory or law-enforcement authorities where legally required. Only information reasonably necessary for the relevant purpose will be shared.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Certain information may need to be retained for longer where required for tax, accounting, legal, insurance or regulatory purposes. When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

10. Children's Privacy

We do not knowingly collect personal data from children under 16, and our services are not directed at children. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take reasonable steps to delete it.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to: request access to your personal data; request correction of inaccurate or incomplete information; request deletion of personal data in certain circumstances; request restriction of processing in certain circumstances; object to certain processing; withdraw consent where processing is based on consent; and exercise your right to data portability where applicable. To exercise a right, please contact us using the details below.

12. Complaints

If you have concerns about how we process your personal information, please contact us first so that we have an opportunity to address your concern. You also have the right to make a complaint to the Irish Data Protection Commission.

13. Cookies

Our website may use cookies or similar technologies to operate the website, remember preferences, understand website usage, improve website performance, and support analytics or marketing where applicable. Where legally required, consent will be requested before non-essential cookies are used.

14. Third-Party Websites

Our website and social media channels may contain links to third-party websites. We are not responsible for the privacy practices or security of third-party websites. Customers should review the privacy policy of any third-party website they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The latest version will be published on our website and will show the date on which it was last updated.

16. Contact

For privacy-related enquiries, please contact:
The Retro Routes Experience Dublin, Dublin, Ireland
Email: retroroutestours@gmail.com
Telephone: +353 83 063 1121